Privacy Policy

Last updated: 06/03/2025.

This Privacy Policy outlines the methods of collection, processing, and protection of personal data of users of the site https://coutellerie-ergot.fr (hereinafter referred to as "the Site"), published by Coutellerie l'Ergot.
By browsing the Site, the user fully and completely accepts this Privacy Policy, particularly regarding the processing of their personal data, in accordance with the General Data Protection Regulation (GDPR).

  1. Data Controller

    The data controller of the personal data collected on the site https://coutellerie-ergot.fr is: Coutellerie l’Ergot Head office: Lillers, 62190, France
    Email: coutellerie.ergot@gmail.com

  2. Data Collected

    The personal data collected includes:

    • First and last name
    • Postal address
    • Email address
    • Phone number
    • Order information (products, customization, etc.)
    • Browsing data (via cookies, with consent)

  3. Purposes of processing

    The collected data is used for:

    • Order processing and delivery
    • Customer service management and complaints handling
    • Sending commercial information (if consent given)
    • Site audience measurement (anonymous statistical cookies)

  4. Legal basis for processing

    Data processing is based on:

    • Execution of the sales contract
    • Compliance with legal obligations
    • Explicit user consent (for prospecting and cookies)
    • Legitimate interest (site security, fraud prevention)

  5. Data recipients

    Personal data is accessible only to La Coutellerie L’Ergot and its technical service providers (host, payment platform, carrier).
    They are never sold or transmitted to third parties for commercial purposes.

  6. Retention period

    Data is retained for the duration necessary for the purpose of processing:

    • Order-related data: 6 years (accounting obligation)
    • Inactive customer data: 3 years after the last contact
    • Browsing data (cookies): maximum 13 months

  7. Your rights

    In accordance with the GDPR, you have the following rights:

    • Right of access, rectification, and erasure of your data
    • Right to restriction or objection to processing
    • Right to data portability
    • Right to withdraw your consent at any time
    • Right to lodge a complaint with the CNIL (www.cnil.fr)

  8. Data security

    We implement all appropriate technical and organizational measures to ensure the security of your personal data (secure connection, access limitation, etc.).

  9. Contact

    For any questions or to exercise your rights, you can write to us at: coutellerie.ergot@gmail.com